Administrative Medical Assistant
Job description
Schedule: 4/10 work week which includes one weekend day.
Administrative position responsible for all duties and responsibilities assigned to front office staff. Responsibilities include greeting and checking-in patients, preparing paperwork, scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, phone answering, and scheduling. Must provide excellent customer service in a non-judgmental, empathetic manner.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
- High school diploma or other education plus experience required.
- 1-3 years of continued job experience required.
- Healthcare or general receptionist experience required.
- Bilingual Spanish preferred, but not required. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.
Responsibilities:
- Adhere to agency’s policies, procedures and protocols. This may include successfully completing agency, regional and/or state certification requirements.
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
- Participate in health center efforts to achieve established goals for productivity.
- Participate in health center/affiliate efforts to achieve established revenue cycle goals.
- Perform the following functions:
- Greet patients, answer phones, refer calls, schedule appointments
- Prepare charts, check for completeness, errors, signature and appropriate assembly
- Input and update computer patient data information accurately.
- Maintain patient records
- Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy.
- Collect donations and patient satisfaction surveys per agency guidelines.
- Complete related financial/statistical paperwork for clients.
- Monitor clinic flow.
- Schedule appointments for family planning including but not limited to contraceptives and abortion services.
- Perform clerical and administrative duties, as required by manager.
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