Job description

POSITION SUMMARY: The Admissions Coordinator handles incoming telephone calls, vetting appropriately to qualify the caller and ultimately convert the call to an admission. The ideal candidate will be someone who has experience in metric driven sales settings and a passion to help others and is highly motivated.
QUALIFICATIONS: High School diploma or GED required, Bachelor’s degree preferred. Must have a minimum of one-year work experience in the field of Substance Abuse/Mental Health. MUST HAVE 2 YEAR EXPERIENCE WITH INTAKE/ADMISSIONS IN HEALTHCARE. Experience with KIPU is a plus. Valid LVN preferred
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers and respond immediately to telephone inquiries concerning potential client admissions.
• Performs admission assessments for all prospective clients.
• Verifies that the client to be admitted meets all clinical and financial criteria for admission
• Coordinates mailing and information to potential clients and other parties.
• Assists outreach efforts as designed/requested by leadership.
• Utilizes supervisory feedback and evaluations to improve performance.
• Participates in on-call rotations.
• Verifies insurance coverage and/or assist with cash pay clients.
• Coordinates client admissions process with operations and clinical staff.
• Documents all inquiries and admissions activities to assist with monthly marketing report.
• Develops and maintains professional relationships with referents such as EAPs, doctors, clinicians, facilities and families.
• Notifies Admissions Director of professional referral sources.
• Communicates assessment information to the treatment team and medical director.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of medical insurance as it pertains to treatment.
• Must be able to work flexible hours including nights and weekends.
• Must be willing to accept on-call responsibilities.
• Must have effective communication skills and strong intervention skills.
• Ability to adapt to diverse client groups.
• Ability to react calmly and effectively in emergency situations.
• Ability to maintain confidentiality of information.
• Ability to demonstrate tact, resourcefulness and patience.
• Ability to effectively utilize computers, various software programs and technologies.
• Ability to multi-task and work within a fast-paced environment.

The job location is in West Hollywood.

Competitive Salary supported by experience and skill set

This Company Describes Its Culture as:

• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• On call

Work Location: One location

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