Job description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Adventureland Park - Rides Team Lead
Roles & Responsibilities:
Roles and Responsibilities:
- Provides direct support to other rides team members through making rounds throughout the park to check on their needs
- Conducts the training of rides team members
- Completes training documentation with team members
- Able to work open to close when the position requires
- Maintains a vast knowledge of all the rides in the park and is able to jump in to assist or operate when necessary
- Politely listens to guest feedback and complaints and communicates them to the Rides Director as needed
- Provides coverage so that team members may take bathroom breaks
- Monitors the radio to listen for other areas they may be needed
- Enforces Park policies, ride restrictions and ride recommendations
- Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
- Maintains a sense of calm in tense, escalated or emergency situations
- Can perform all the normal duties of a ride’s operator and assistant
- Reports ride related issues and failures to management promptly
- Is vigilant regarding identifying potential hazards and informing managers, or directors
- Protects guest belongings, turns in lost and found items as soon as time allows
- Cooperates with other departments to provide a positive guest experience
- Promptly notifies the security team or the park operator of team member and guest injuries or emergencies
- Completes additional duties as assigned by managers or directors
Education: There are no minimum educational requirements. Must be 18 years of age or older.
Skills:
- Safety-oriented mindset
- Desire to contribute to a supportive and effective team
- Willingness to learn
- Ability to work effectively and efficiently in a fast-paced setting
- Motivated to maintain excellent customer service reputation
- Strong oral and interpersonal skills
- Strong attention to detail, organization, and follow up
- Customer service-oriented attitude
- Flexible availability
- Must maintain current IROC certification with high pass audit
Experience: Minimum of 1 season of work experience in the Rides Department is required.
Team member benefits:
Working at Adventureland is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As an Adventureland employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.
Adventureland Perks & Benefits:
- Flexible schedule
- Competitive compensation
- Free admission to Adventureland and all Palace Entertainment parks on your days off
- Discounts on Retail items and at Food stands at Adventureland
- Invitation to exclusive employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today!
Do not miss the chance to spark your career now!
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