Job description

Role: AEM Lead

Activities:

• Application Production Support on Abode cloud Infra
• Working on AEM environment setup/configurations in lower environments.

Identifying infra level and application support issues, work with development teams to resolve open issues.

• Perform maintenance, patches in SIT
• Perform application administration tasks like Content deployment, Capacity planning, performance review, Security configurations.
• Troubleshoot Cache Maintenance Activities.
• Work with dev team on configuration changes

• Production tickets Investigation 
• Perform health-check on Prod websites
• Perform Root Cause Analysis (RCA) for incidents on periodic basis and implement RCA findings
• Maintain Standard Operating Procedure (SOP)  and Runbook documents
• Submit infrastructure support tickets to Adobe.
• Support Release Management activities
• Provide Support for Weekly releases
• Process Improvements between AEM/Imperva/Commerce call flows
• Create and maintain Knowledge Database (Known Error Database) for quick resolution
• Identify repeatable tasks and look for opportunities to automate
• Understanding the architecture and mentoring the team on AEM           
• On-call support on Weekend and Holidays
• Weekly meetings with Adobe and Development to review KPI
• Performance Review - Infrastructure performance review & Application performance review.

Deliverables:

• Resolve open issues that are impacting revenue loss and customer experience
• Closely work with adobe for any SIT1, TST & Production issues
• Monitor New-relic statistics
• Initiate Proactive Tasks & Track SLA
• Guaranteed fault resolution for lower environment
• Production Support Services can accurately and quickly understand the root cause and resolve, if needed we need to engage Adobe team
• Offshore shift management, preparing shift schedule
• Bi-Weekly presentations on improvements and stabilization made on Infra side.
• Review Jira board and maintain SLAs on problem resolution.
• Out of Scope:
• Any Activities performed to Adobe Managed Services

Job Types: Full-time, Contract

Pay: $65.00 - $75.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

Speak with the employer
+91 9000057033

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