Job description
Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work you'll do
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Qualifications
Required:
Preferred:
Work you'll do
- An experienced administrator needed to work with a team of 10 Application Administrators in managing mission applications, ensuring security compliance, normal operations, and maintenance (i.e., application upgrades, new installations, decommissioning, troubleshooting, frequent security patching, incident management, degraded service coordination and remediation).
- Coordination with agency staff (i.e., Data Center Operations Team, Cybersecurity, Compliance and Risk Management team) to implement installs and troubleshoot.
- Perform rotational morning checks and report application heath.
- Ability to manage ambiguity and support multiple on-going projects.
- Tier 2 help desk support to resolve application related tickets and enable mission operations.
- Ticket management and customer service experience desired.
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Qualifications
Required:
- High School degree/GED required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Activ e s ecurity clearance required
- Ability to travel 20 or more %, on average, based on the work you do and the clients and industries/sectors you serve
- Experience with Windows and Linux
- Experience with Application Patching and Upgrading
- Experience with Maintenance and Operations on applications
- Must already have or be able to obtain a Security Plus Certification and Computing Environment Certification
Preferred:
- Customer Service Skills
- Ticket Management
- Understanding of Infrastructure Systems (databases, servers, etc.)
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