Job description

We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.
Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN) and the New York Stock Exchange (NYSE: TCN), Tricon owns over 33,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 21 other markets with a primary focus in the U.S. Sun Belt.
We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.
Job Description
The Applications Support Specialist role is responsible for providing technical assistance and support to all departments across all technology platforms.

• Prioritize and deliver excellent customer service, troubleshooting and resolving issues related to Tricon’s technology solutions.
• Meet SLA expectations for ticket responses based on priority
• Enforce best practices to ensure data integrity throughout the organization
• Analyze patterns in user requests to identify actionable insights for process improvement
• Account creation and enforcement of user security groups and permissions
• Ability to answer typical IT hardware and software support questions
• Assist with the development of training material and documentation
• Coordinate system upgrades for new plug-ins, service packs and Voyager releases.
• Regularly contributes to and updates knowledge base system
• Generate reports on system usage and ticket history as needed
• Manage projects and tasks in project management tool
• Maintain SLA and ticket closure goals using service desk software
• Ensure proper communication and follow up with user support requests
• Escalate tickets when tier 2+ support is needed
• Troubleshoot issues and identify patterns to provide root cause analysis

QUALIFICATIONS:

• Strong knowledge of Yardi Voyager 7S preferred
• Residential Real Estate or Single-Family Homes experience desired
• 2+ years of experience with technical troubleshooting, customer support, and account management.
• General Accounting knowledge strongly desired
• Strong customer service orientation is essential
• Support desk experience is required
• Strong attention to detail, problem-solving and process improvement skills
• Must have passion for learning new technology and developing innovative solutions

REQUIREMENTS:

• Bachelor’s degree or a combination of industry certifications and equivalent related work experience
• Excellent verbal and written communication skills
• Demonstrated ability to handle a fast-paced environment, and the ability to prioritize and complete tasks
• Ability to think critically to analyze issues and propose solutions
• Work well in a team environment; willingness to collaborate to find optimal business solutions

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.