Job description

SUMMARY

As Assistant Branch Manager you are responsible for assisting the Branch Manager in operations, staff supervision and the overall success of the Branch. Assume authority and responsibility for the branch as an active bank officer. Ensure team promotes full-service bank, participating in product promotion and referrals. Maintain a high standard of customer service and ensure accuracy and efficiency of transactions based on guidelines and set expectations. Additional responsibilities include, developing new outside business, including retail and commercial deposit gathering, consumer lending and mortgage lending.

ESSENTIAL DUTIES

• Share responsibility for attaining branch goals with branch management team. Provide coaching and work direction to branch personnel. Assist Branch Manager with community outreach.
• Responsible in cooperation with Branch Manager for the growth and service of the Branch’s consumer and residential lending portfolios within the limits of the Bank’s Lending Policy. Further responsible for the growth and service of the Branch’s mortgage banking portfolio utilizing programs the Bank offers through various partner agreements.
• Perform duties as scheduled to meet branch needs including operating a teller station and CSR desk.
• Cross-sell bank products and services based on customer needs. Ensure all team members are finding these opportunities and meeting set referral goals.
• Resolve procedural questions referred by branch employees, interpret company policy, and determine reasonable deviation from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to the bank personnel when dealing with difficult situations and transactions.
• Ensures branch staff is knowledgeable and adheres to compliance, protect customer privacy and reduce exposure to losses. Assist with investigation of special account inquiries, including escalated customer issues, work with internal support departments.
• Assist in the supervision of branch staff work. Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.
• Assist manager in all areas of the branch as required. Assume authority and responsibility for necessary management decisions.
• Effectively multitask and support in all areas of branch functions.

ENVIRONMENT AND PHYSICAL ACTIVITY
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodations should discuss the request with the employee’s supervisor or Human Resources.

This work requires the occasional exertion of up to 10 pounds of force; work requires sitting, frequently requires standing. Work has standard vision requirements. Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

MINIMUM REQUIREMENTS
2-3 years of banking experience in supervisory or management role
High school education or equivalent
Demonstrated ability to supervise, train, coach and motivate others to achieve goals
Demonstrated problem solving and conflict resolution skills
Ability to calmly diffuse and manage challenging situations
Strong communication and interpersonal skills
Strong organizational skills
Strong knowledge of banking core and support applications
Reliable, dependable and responsible

Acknowledgement: This job description is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this position. While this job description is intended to be an accurate reflection of the job requirement, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: One location

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