Job description
* This is a remote position - candidate can be located anywhere in the U.S. *
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.
Summary
Ensures documents are audited in a timely manner to meet objectives and quality standards for clients. Interacts with clients and other internal departments to provide assistance and support answering inquires and resolving complex issues while adhering to procedures. Leads processing teams and coordinates with management to ensure functions are conducted efficiently.
Essential Job Functions
- Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to life insurance and annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Basic Qualifications
- High School diploma
- 2-3 years customer service experience
- An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Other Qualifications
- Some college experience or a trade or professional certification.
- Insurance or Financial Services industry experience or Product specific experience.
- Prior Call Center experience is highly preferred.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
Work Environment
- Remote position
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 3 years (Preferred)
- Call center: 2 years (Preferred)
- Life insurance/annuity: 1 year (Preferred)
Work Location: Remote
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