Job description
Position Summary::
For more information, please visit www.Seniorlink.com.
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making www.seniorlink.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.
The Associate Care Advisor provides superior customer service to help manage and maintain referrals for Seniorlink’s structured family caregiving programs. As part of the Care Advisory Unit, this individual responds to telephonic and digital leads, identifying potential eligibility of caregivers and care recipients interested in Seniorlink’s programs. The Associate Care Advisor provides customer service to current and potential caregivers, assisting with resource referral and the application process.
What You Will Do::
- Associates degree preferred or equivalent work experience
- 1-2 years of experience in human services, healthcare or related business environment;
- Knowledge of Medicaid requirements preferred
- Superior customer service skills with proven ability to quickly gain confidence and trust
- Outstanding communication skills, both verbal and written
- Proficiency with Microsoft Office and ability to learn new technology required; experience with care management systems is a big plus
- Bachelor’s degree preferred and 2+ years of experience with human services or healthcare for elderly and disabled clients.
- Customer service experience preferred. Experience in a call center environment desired.
- Data Entry with high degree of accuracy, and proficiency with Excel and Database systems.
- Bilingual skills preferred.
Seniorlink is a tech-enabled care management company dedicated to supporting family caregivers who help to keep care at home. Seniorlink combines Vela, the company’s proprietary care collaboration app, with evidence-based clinical protocols and the human touch of dedicated care teams that work in partnership with family caregivers. Seniorlink's care management solutions lead to improved outcomes, cost savings and improved consumer engagement and satisfaction for health plans and providers.
For more information, please visit www.Seniorlink.com.
Seniorlink is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making www.seniorlink.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.
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