About University Medical Center New Orleans

University Medical Center New Orleans is the academic medical center of LCMC Health and the ultimate expression of a nearly 300-year legacy of serving the people of New Orleans and South Louisiana. With our academic partners, including Louisiana State University and Tulane University Schools of Medicine, we are training the next generation of healthcare professionals and leading research to find tomorrow's cures and treatments. From expert primary care and the widest variety of specialty care to cutting edge emergency care and the region's only Level 1 Trauma Center, UMC offers the area the widest breadth of healthcare services.

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We are looking for medical professionals who are just as passionate as we are about providing the best medical care in the safest environment. We are an equal opportunity employer that values diversity in the workplace. Whether you're a seasoned healthcare professional or just starting out, a career at UMC places you at the center of a dynamic community of providers, learners, and staff with a singular focus on patient-centric care. We offer a state-of-the-art facility with breakthrough technology, and professionals committed to helping our community become healthier.

Position Summary

The Service Line Administrator is responsible for directing the day-to-day operations, managing, and developing staff, assuring high quality care, sound fiscal operations, maintaining a strong referral base, and compliance with Joint Commission and CMS regulations for assigned inpatient units/programs. The person for this position will be a goal-oriented, customer service-driven, and motivated Administrator. The Service Line Administrator leads the administrative and performance improvement initiatives for mental and behavioral health services for University Medical Center. This individual also takes a leadership role in performance improvement activities by developing plans, priorities, policies, assessment tools, and improvement activities. The Administrator is responsible for directing the day-to-day operations of the facility, managing, and developing staff, ensuring high quality care, sound fiscal operations, and maintaining a strong referral base, and compliance with Joint Commission and CMS regulations, while continually monitoring the facility's services and delivery systems.

Requirements

Master’s Degree; MSW, LPC, or MSN preferred. Minimum of 5 years management experience at an administrative/leadership level in a psychiatric/behavioral health facility.

Responsibilities

Responsible for interpreting, supporting, and executing hospital and department policies and procedures and state reportable notifications. Complies with local, state, and federal guidelines to provide excellent care to patients and increase/maintain the facility census.

Creates a supportive team-oriented environment in which employees demonstrate the desire to work together for the common good of the organization and patients. Successful at recruiting and retaining employees.

Responsible for the community image and works to promote favorable public relationships. Reviews and implements community objectives, policies, and procedures established and approved by the leadership team.

Works collaboratively with the healthcare team to mitigate risk to patients, families, visitors, employees, physicians, and the system.

Provides leadership in performance analysis, trending, and the utilization of benchmarking data to facilitate decision-making for improvement.

Facilitates education and training of quality and safety improvement processes and tools.

Responsible for the preparation of reports, documents, statistical surveys, and other such data.

Demonstrates a mastery of the standards of the Joint Commission, Centers for Medicare, and Medicaid Services (CMS), and the Louisiana Department of Mental Health.

Works with interdisciplinary teams to facilitate accreditation and regulatory compliance.

UMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.