Job description

Day to Day:

• Providing excellent customer service by resolving all customer questions/concerns.
• Serve as customer advocate; often being the first contact for callers into UCM.
• Work closely with management to resolve customer questions/concerns.
• Assisting customers in an inbound customer service contact center.
• The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures.
• The CSR also provides paging services (overhead and ‘beeper’), and messaging functions.
• Answer calls and initiates radio paging and overhead-paging requests within prescribed performance intervals.
• Maintain composure under stressful and/or emergency conditions.
• Provide Answering Service coverage including taking accurate messages, following protocols designated by specialty, following up on messages with reminders and documenting messages verbatim and efficiently.
• Perform administrative tasks as assigned by the Call Center Supervisors.
• Communicate effectively with internal departments and external customers regarding member concerns and research and resolve issues as appropriate.
• Provide customer service and troubleshooting assistance with MyChart patient application.
• Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others.
• Maintain good working relationships and open communication with internal and external customers.
• Attend department and other meetings as requested.
• Other projects and duties as assigned.

Must Haves:

• High School Diploma or GED
• 6 Months + Experience in a Call Center or Costumer Service role
• Professional, reliable and committed to a fast pace call center environment.
• Strong oral and written communication
• Ability to handle a call volume of 300+ calls a day.
• Working knowledge of Microsoft Office Applications (Outlook, Word)
• Experience with EPIC
• NEEDED SPECIALTIES: Pediatrics*, or Heart and vascular, or neurology.

Pluses

• Healthcare experience – front desk, patient service rep, receptionist, etc.
• OB/GYN experience

*IN HIGH NEED OF PEDIATRIC CSR

Job Type: Full-time

Pay: $14.15 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Burr Ridge, IL: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• High call volume: 1 year (Required)
• Healthcare front desk: 1 year (Required)
• Epic: 1 year (Required)
• Pediatrics: 1 year (Preferred)
• Heart and vascular: 1 year (Preferred)
• Neurology: 1 year (Preferred)

Work Location: In person

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