Job description

Summary

Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity.

Responsibilities

• Responds to a high volume of room service patient telephone requests; enters selections into CBORD software program
• Obtain patient’s meal selections for their prescribed diet order. Use a portable wireless computing device to enter selections into CBORD.
• Utilize CBORD and MiChart computer systems to verify diet order and allergy information
• Resolves routines questions and problems, and refers more complex issues to higher levels
• Enters outpatient billing information into computer software system
• Perform general office tasks such as preparing copies and printing reports
• Delivers menus and other food service related items to inpatient nursing units

Required Qualifications

• High School Diploma.
• Must possess basic computer skills and the ability to learn new computer applications. Proficient in utilization of email systems.
• Strong interpersonal and communication skills. Able to exhibit a professional and positive image when interacting with patients, departmental staff members and allied health professionals. Able to function as a team member with flexibility in a changing and challenging work environment.
• Able to lift 15 pounds and walk a considerable distance.

Desired Qualifications- (what would make you standout)

• Associate degree, or post high school education at an accredited university or college.
• Work or volunteer experience related to healthcare and/or dietetics.
• Demonstration of customer service and problem-solving skills.
• Experience working with MiChart and CBORD software.

Work Schedule

This posting is for the morning, day, and evening shift openings. Staff working this position can expect to work on weekends and holidays.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Ann Arbor, MI 48109: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Here at Michigan Medicine, COVID19 vaccinations and the booster shot are mandated for all staff and employees prior to their start date, unless you’re able to provide proof of an eligible medical or religious exemption. Are you able to meet these requirements?

Work Location: In person

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