Call Receptionist (Remote or Onsite Position)
Job description
Pagosa Springs Medical Center offers a competitive benefits package for full-time positions including: paid time off and sick leave; health, dental, vision & life insurance; options for health savings account (HSA) or flexible health saving account (FSA); employer-sponsored long term disability; and a 401(a) retirement plan with employer matching and an optional 457(b) plan. External applicants are eligible for a starting work bonus starting at 5%! Must be hired into a full time position. PSMC’s part-time and PRN positions include the following benefits: sick leave, a 401(a) retirement plan with employer matching and an optional 457(b) plan. Pagosa Springs Medical Center is a drug free workplace and performs a pre-employment alcohol and drug screen which includes marijuana.- Call Receptionist (Remote or Onsite Position)
The Call Receptionist operates clinic telephone switchboards and consoles to connect, hold and transfer telephone calls and provide information to assist callers or refer them to appropriate contacts, either in the organization or elsewhere. The Call Receptionist does daily problem solving for incoming callers by making informed decisions by communicating with the proper depart, as well as checking and confirming patients appoints. The Call Receptionist performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information. Included in the non-routine work, the Call Receptionist retrieves and organizes incoming electronic faxes for appointments, referrals, authorizations and order requests for the following departments: Radiology, Clinic and Providers, Specialty Clinic, Surgery Scheduling, Oncology, Lab and Medical Records. The Call Receptionist reviews the faxes for complete and accurate information that includes: Patient Demographics, Insurance, Prior Authorization, Provider information and Signature, CPT and Diagnosis. Returns the incomplete fax back to the Outside Providers requesting updated information and following up until results are obtained.
- Education Requirements: High school diploma or equivalent.
- Job Requirements: Proficient typing skills and experience with using computers. 1-3 years of customer service experience.
- Starting Wage: $14.00
- Starting Work Bonus: External applicants are eligible for 5% starting work bonus! Must be hired into a full time position. Part-time or PRN positions are not eligible.
- Job Type: Full Time
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