Job description
PURPOSEThe Carrier Invoice Specialist will function as a member of the billing team and assists with auditing carrier invoices. This role will need to research and explain or reconcile differences in actual charges as compared to quoted charges. They will help identify any rating issues for specific customers, or carriers and inform team leaders and team members when necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Audit incoming carrier invoices
- Identify and verify discrepancies on carrier invoices
- File disputes (or flag to be disputed by disputes team) for carrier invoices when necessary
- Confirm any adjusted invoices received are correct
- Update necessary information in our billing software
- Communicate any need to send updated customer invoices to the customer service and/or billing team members
- Identify recurring rating or quoting issues for accounts and communicate with the necessary team to work on permanent solutions
- Work through weekly reports received to make sure all invoices are audited in a timely manner.
- Record and manage any customer or franchise specific preferences for auditing invoices.
- Microsoft Office
- Basic accounting principles
- Analytical skills in basic accounts payable and accounting policy
- Organization
- Customer service
- Time management
- Communication, verbal and written
- Mathematical reasoning
- High school diploma or equivalent experience
- Bachelor’s degree preferred
- Minimum 1 year of related experience
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