DATE PREPARED: January 2023

REPORTS TO: Hospitality Manager

FLSA STATUS: Non-exempt

POSITION PURPOSE

The Cashier position creates legendary experiences for guests managing the takeout process, from order to pick-up/payment.

RESPONSIBILITIES

• Warmly welcomes guests when they enter the sports bar, making personalized and authentic connections

• Engages with guests waiting for takeout orders

• Answers the phones timely with proper phone etiquette, according to BWW

standards

• Takes guest takeout orders via phone or in person, following the takeout steps of service

• Displays salesmanship by recommending items, upselling add-ons and customizations to enhance guests take out experience

• Utilizes point-of-sale system to enter takeout and all other orders using proper cash handling procedures

• Complies with all specs, quality standards, and department rules and procedures

• Maintains high standards of cleanliness and keeps a sanitized and orderly environment in the HOH and FOH

As needed: empties trash, cleans and sanitizes food contact surfaces (e.g. food window, takeout order bagging area, etc.) Cleans guest areas (entryway, restrooms, etc.) Cleans and stocks host station, takeout counter, and server side stations. Utilizes dishwasher to clean dishware, silverware, and cups. Deep cleans as assigned

• Bags and manages takeout orders, checking for accuracy

• Presents and reviews takeout orders with guests/delivery drivers to confirm satisfaction

• Thanks guests and invites them back on their way out

• Assists others as needed

• Stays current on all federal, state, local and company required training and certifications

• Diligently follows safety requirements and models behavior that protects them and others

• Other duties as assigned

• Superior guest service and hospitality skills

• Knowledge of proper sanitation, food safety, RAS and security procedures

• Strong verbal communication and interpersonal skills

• Skill in time management and organization with attention to detail

• Ability to take direction and execute team and BWW objectives

• Capacity to follow specific service time and guidelines

• Ability to maintain a high degree of pace and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)

• Shows an understanding of the organization’s products, offerings, and service standards

• Understands what makes us different from our competition and the evolving playing field around us

• Responds to guest (internal/external) requests and concerns promptly and in a positive manner

• Impresses guests (internal/external) with exceptional service and helps create stories worth telling

Sportsmanship/Fun

• Sees success as the entire team working together

• Creates a fun atmosphere for the guest and the rest of the team

• Asks for help when needed to get the work done

• Makes others feel valued and part of the team

• Comes across as friendly, approachable, and upbeat. Engages guests

(internal/external) in a way that makes them feel welcomed and recognized

• Shows appreciation for the team

Hustle

• Has a pep in their step providing a high energy event in the sports bar

• Quickly recognizes issues and problems that need immediate attention. Uses the

BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability and feedback for actions and results

• Shows initiative and a sense of urgency