Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life. Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.

The Cause Driven Leader on Duty is responsible for overall supervision of the YMCA building and grounds during assigned shifts and to serve in other membership positions as assigned. Provides leadership and influence to others and fosters the Y’s culture by modeling engagement principles, capturing living our cause moments, and exemplifying and promoting safe behaviors.

Responsibilities:

• Support others in handling and resolving concerns and report incidents that may occur.
• Function as a point person for other staff, coaching frontline staff on their service and engagement behaviors and habits.
• In the absence of other Department Coordinator or higher level leadership staff, monitor programs and activities to ensure adherence to association leading practices.
• Respond to member and staff concerns, questions, and emergencies in a positive and professional manner.
• Performs and fulfills other membership positions (Welcome Center staff, Lead, Membership Specialist) job requirements, for which this position is assigned.
• Build relationship when working with YMCA members, program participants, volunteers and staff.
• Assist and educate members and guest in YMCA policies and procedures.
• Assist all staff in taking responsibility for areas helping to maintain good working conditions, inventory, and cleanup after all activities.

Qualifications:

• Experience in customer service, sales, or related experience.
• Excellent human relation skills and an ability to maintain positive communication with staff and members.
• Ability to address and make solid decisions in emergency situations.
• Ability to respond calmly and quickly to safety and emergency situations.
• Excellent verbal and written communication skills including telephone etiquette and computer use.
• Prior experience of successful supervision of staff and volunteers preferred.
• Must be able to engage others in conversations and make all people feel welcome.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

Schedule:

This position is approximately 20 hours weekly. Schedule times needed for coverage are as listed and will be shared between the two employees hired for this position.

• Monday through Friday, 4:00pm-9:00pm
• Saturday, 10:00am-2:00pm or 2:00pm-6:00pm
• Sunday, 10:00am-2:00pm or 2:00pm-6:00pm

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How to Apply:

External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.