CENTER MANAGER - Santa Barbara

Full Time
Santa Barbara, CA 93101
$80,000 - $100,000 a year
Posted
Job description

*** $3,000.00 signing bonus upon completed graduation of GTU***

About GOLFTEC

Since 1995, GOLFTEC has been focused on one central mission—to help people play better golf. With an unwavering commitment to that goal, GOLFTEC provides a place where golfers of all ages and ability levels can work with an expert in golf instruction to build a game improvement plan customized to their specific needs and goals. And with the aid of technology that gives our students and coaches instant and data-driven feedback, we’re helping people find their potential in ways that accelerate the improvement journey. With millions of lessons given and more than 200 locations across the world, GOLFTEC is the world leader in golf instruction.


Position Summary

As a Center Manager, you will manage the Center’s daily, monthly and annual operations. Responsibilities will include driving a culture within the center focused on customer service, training Certified Personal Coaches, reviewing the performance of the Coaches, coaching individual lessons, and conducting club fittings, managing the duty roster to ensure efficient and successful Center operations, taking an active role in merchandising golf equipment, and conducting monthly inventory counts.


Roles and Responsibilities

  • Uphold GOLFTEC Company Values & GOLFTEC Policies and Procedures
  • Drive & support the culture of team in the Center
  • Ensure Customer Service at the highest level and attend to client concerns as necessary
  • Train and Onboard Certified Personal Coaches resulting in GOLFTEC University readiness and successful completion for all new Coaches
  • Oversee performance of Coaches including conducting performance appraisals and annual reviews
  • Complete Lesson Reviews with all Coaches
  • Establish and manage the Center hours of operation and schedule book ensuring compliance with all mandatory breaks and GOLFTEC policy on lesson scheduling
  • Performance Management
  • Audit and approve timecards for all employees in the Center including requests for paid time off
  • Conduct monthly physical inventory counts
  • Split monthly commissions and conduct individual commission split meetings with all Coaches
  • Report monthly on performance, projections, and action items
  • Attend monthly Manager Calls
  • Conduct Monthly Staff Meetings
  • Coach individual lessons and club fittings
  • Handle all requested refunds and customer concerns
  • Ensure completion of the daily opening and closing checklist
  • Mobility is an essential function of this career. Center Managers generally need physical capabilities to stand, bend, kneel or crouch for sometimes extended periods and lift items weighing more than 30 pounds

Compensation

GOLFTEC Managers & Coaches work together as a team and are incentivized by the Center’s performance. GOLFTEC Center Managers are Exempt Employees and are paid a competitive annual salary along with commissions, bonus opportunities, and other performance-based components.

Benefits

  • At GOLFTEC, we value work-life balance. GOLFTEC Coaches work a set schedule, receive two days off per week, one being a weekend day
  • Seven (7) paid holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
  • All Center Managers accrue paid Personal Time Off and are also awarded Personal Days which can be used to take time off from normally scheduled workdays
  • Health Insurance (Company pays 50% of individual & family)
  • 401(k) Plan available with employer match
  • Short-Term Disability (paid for by employer)
  • Dental and Vision Benefits available
  • Non-PGA members receive $1,000 annually to assist with the costs of the PGA Professional Golf Management Program
  • 100% of PGA Dues paid annually
  • Continuing education allowance of $500 per year
  • The opportunity to earn golf club benefits on an annual basis ranging from PUD to a Full Bag
  • Annual clothing allotment
  • Benefits offered may vary by location

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