Job description

JOIN THE ELITE AT MCKENNA MOTORS!

McKenna Motors is HIRING! We have a great opportunity for a hard-working, highly motivated individual with great customer service skills to join our Business Development Center (BDC) team as a client care liaison. No experience? No problem! We will train the right candidates. Good phone skills and a great attitude will win you this job. Great earning potential with hourly plus bonus pay plan.

This BDC position supports the service departments of our 9 dealership group of some of the most coveted vehicle brands including Audi, Porsche, BMW, Volvo, Mini, Volkswagen and Subaru. You will be the client liaison assisting our service department provide gold standard care to our customers.

Position Summary:

The Business Development Center (BDC) associate will be responsible for identifying new prospects and maintaining a database of prospective customers for products & services, and creating sales opportunities for the dealership service department via interactions with clients through phone, email or postal mail contacts. A business development associate will proactively develop new business opportunities and maintain strong and professional customer relationships.
Responsibilities:

- provides excellent customer service and responsive follow up
- responds to all incoming and outgoing phone calls, emails, and other leads on a daily basis
- responds to customer inquiries in a timely manner
- responds to CSI interviews/cases for sales and service
- supports business in meeting goals established by dealership management

Skills & Qualifications:
- call center experience in automotive dealership environment, highly preferred
- minimum of six (6) months of customer service experience required
- excellent phone etiquette
- strong communication and customer service skills
- ability to understand and follow oral and written directions
- establish and maintain cooperative and effective working relationships with others
- maintain records and prepare reports as necessary
- communicate effectively both orally and in writing
- ability to perform a variety of general clerical and typing duties of average difficulty without close supervision
- ability to operate business equipment, including but not limited to computers, calculators, copy machines, and shredders
- high school diploma required
- bilingual preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Job Type: Full-time

Pay: $14.00 - $45.00 per hour

Job Type: Full-time

Pay: $14.00 - $45.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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