Job description

Position Title: Client Relationship Manager

If you are looking for an opportunity that focuses on owning relationships while getting to do a wide variety of activities, then our Client Relationship Manager is the position for you! The Client Relationship Manager has a high level of influence on the team’s overall success by developing and maintaining successful relationships with clients which support the goals for renewal, retention, growth and profitability. Client Relationship Managers work in tandem with the operations teams to ensure that jobs are delivered in accordance with the company’s standard for high quality. While owning the client relationship, you will get to problem solve and create new sales opportunities through good networking. We value transparency, information, and want to invest in the right people.

Principal Responsibilities:

• Develops and owns client relationships.

• Communicates directly with clients to ensure expectations are met.

• Monitors and manages account profitability to drive retention and growth of contract business.

• Identifies, estimates, and presents opportunities for both new business and landscape improvements.

• Partners with business development staff to achieve branch sales goals through referrals and generates sales opportunities within client portfolios.

• Effectively manages and completes the client transition from the Sales Team to the Operations Team.

• Ensures familiarity with each job’s specifications so that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.

Education & Experience Qualifications:

• Minimum of a high school diploma or GED.

• Must have 3-5 years of experience in operations, customer service, customer relations, or related field.

Skills & Abilities Qualifications:

• Must be able to attend after hours events when necessary (board meetings, networking events).

• Must demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established guidelines.

• Must be familiar with operational concepts, practices, and procedures with the ability to identify and sell landscape improvements

• Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate

• Must possess and demonstrate exceptional oral and written communication skills.

• Must be able to maintain appropriate confidentiality.

• Must represent Company in a positive and professional manner at all times.

• Highly organized with great follow up abilities.

• Excellent computer skills.

• Valid driver’s license with adequate driving record.

Benefits:

• Benefits available on day 1

• Vacation available after 90 days

• Medical, Dental, Vision, Term Life Insurance

• 401K Savings Plan

• Employee appreciation events

• Management and Skills Training

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Raleigh, NC 27617: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least 1 year of experience in commercial landscape maintenance?
• As part of our candidate evaluation process we ask that you please take this Culture Index Survey. You may need to copy and past the address into your browser. This is a required part of our screening process. Thank you!

https://take.surveys.ci/s/3Ya94LDref/42686

Experience:

• commercial landscape maintenance: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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