Job description

Company Overview:

Serve First Solutions is in the business of building long-term relationships by providing merchants with a comprehensive suite of services, tools, expertise, and solutions necessary to effectively process their electronic transactions.

Payment processing can be a confusing topic for businesses; Serve First Solutions alleviates this issue by serving as a go-to resource for any processing questions. Our philosophy is to help our customers save money and reduce the time spent on payment-related activities. This approach is reflected in our industry-leading customer satisfaction rating and long-term customer relationships.

When partnering with Serve First Solutions, our customers receive the following:

• Fully Disclosed Pricing and Competitive Rates
• Premium Customer Service Support
• Transaction Security
• Optimized Payment Gateways and Upgraded POS Hardware
• ACH Debit and Check Processing

We are recognized as one of the fastest-growing companies in by Inc. 5000 – and we want you to be a part of the success!

Client Services Specialist: Serve First Solutions is looking for a motivated and dependable Client Service Specialist to be responsible for providing customer service to our Merchants and Payment Consultants.

What we offer:

• Direct path for career advancement
• 401k program with company match
• Health benefits (medical, dental, and vision)
• Dynamic work culture with quarterly team events
• Community involvement with charitable giveback days
• A high energy faced paced environment with a team of likeminded individuals

Job Description:

• Handle inbound calls from Payment Consultants and Merchants
• Place outbound follow-up or inquiry calls to Merchants and Payment Consultants
• Open service tickets and provide continued support as needed
• Provide superior customer service by anticipating customer needs, suggesting alternatives and resolving customer issues in a timely manner and under minimal supervision
• Train and assist Payment Consultants and Merchants on the use of equipment
• Program POS devices and troubleshoot equipment issue
• Provides batch close-out assistance to Merchants
• Help Merchants understand statement content
• Able to provide information about company products and services
• Work well with and assist other team members with duties to meet service level agreements
• Support other departments as needed
• Other projects as assigned

Desired Skills & Experience:

• High school diploma or equivalent
• Takes initiative and consistently offers suggestions on improving service and process
• Excellent verbal and written communication skills
• Consistently follow instructions, works collaboratively with others, gives/receives constructive feedback and positively influences others
• Able to consistently perform in a high stress environment, under substantial deadlines
• Works with minimal supervision
• Thrives in a team environment

We strive to deliver excellence to every merchant, every transaction, every time, all while making Serve First Solutions, Inc. a great place to work.

If this sounds like an opportunity you would like to take advantage of, please send us your resume.

Serve First Solutions is a nationwide payment solutions firm specializing in payment system optimization for small to medium-sized B2B merchants in various industries. Founded in Los Alamitos, CA, in early 2002, Serve First Solutions delivers credit card, debit card, and check payment processing solutions. Serve First Solutions is a registered ISO of Wells Fargo Bank and a Registered MSP/ISO of Elavon, Inc.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.