We’re actively seeking a Client Services Coordinator to join the Alliances division!

The American Marketing Association is the essential community for marketers. Our mission is to continue to be the most relevant force and voice shaping marketing around the world – a role we’ve been playing for the past 80 years.

In this role, you’ll work collaboratively with the sales, marketing, and production teams to build an exceptional customer experience for our B2B clients. Your efforts will be integral in aligning sponsorship and all other departments together to build Customer Lifetime Value for our partners. In essence, you will be the engine of the team. You are the connective tissue for multiple teams across our organization. We are looking for an individual who is self-motivated, detail-oriented, and dedicated to providing exceptional customer service. Above all, we are searching for someone with a high degree of integrity and enthusiasm for their work. The AMA is a growing organization that’s excited to meet you!

This role can be performed remotely. You do you, wherever YOU may be (within the United States).

Client Services Coordinator Core Job Responsibilities

Collection of Deliverables

• Lead the fulfillment of all sponsorship deliverables such as HTML-dedicated email, sponsored content and banner ads. This will include communication post-sale to collect deliverables and placement of all deliverables received.
• Implementation of new procedures surrounding newly added products and programs within AMA’s offerings.

Delivering Programming

• Reviewing and editing client deliverables for quality and best practices.
• Building sponsored content across platforms such as WordPress, Rasa, Google Ad Manager, and Cvent.
• Responsible for managing the Alliances deliverable calendars; this includes information regarding newsletters schedule, webcasts, dedicated emails, sponsored content, virtual events etc.
• Sending proofs to sponsors and giving best practice advice to ensure audience engagement.
• Provide administrative support enablement for Alliances team as needed.

Reporting and Analysis

• Create campaign metrics reports in Microsoft suite, including number of leads generated, clicks, audience engagement, etc. pulled from WordPress, Rasa, Google Ad Manager, Cvent and Google Analytics and provide insights to Customer Success Managers.
• Collaborate with Customer Success Managers in creating monthly, quarterly, and year end reports for top AMA sponsors.

What You Have

• Bachelor's Degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• At least two years’ experience working in client or customer service.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint)
• Exceptional organizational and communication skills
• Exposure to CRM (Salesforce highly preferred)
• Exposure to Project Management platforms (we use Asana!)

What You May Also Have

• Exposure to Mailchimp reporting
• Experience working with Google Ad Manager
• Experience working with Google Analytics

What You’ll Get

• The ability to directly influence the success of the AMA by managing partnerships and driving sales operations!
• The opportunity to be entrepreneurial and creative
• Be part of an AMAzing collaborative work environment
• Work-life balance with flex Fridays, generous paid holiday schedule, paid volunteer time off
• Permanent remote work environment (you do you, wherever you may be!) with social and employee appreciation events
• Comprehensive and competitive salary and benefits package.

The Alliances Team and the AMA

The Alliances team is committed to building customer lifetime value for advertisers/sponsors and to delivering high-quality content and solutions to our audience of marketers. Our team works quickly, efficiently, and believes it’s important to keep an open mind and positive attitude when working both internally and externally. The revenue that the alliances team brings in from sponsors/advertisers helps to enable key organizational goals that drive the AMA towards its future state.

At the American Marketing Association (AMA), we’re striving to be the most relevant voice shaping marketing around the world. Our passion and dedication to uncovering the next best practices in marketing, paired with our core values of being curious, courageous, grateful, joyful, customer-centric and stakeholder-sensitive, are the backbone of our motivated and energetic team. Together, we serve a community of more than 250,000 people who work, teach and study in the field of marketing.

For more information, please visit our website, AMA.org and sign up for My AMA Daily, the only AI-powered personalized daily marketing newsletter.

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