Job description

Client Services Representative

OUR SERVICEWORKS, INC.

3200 Commander Drive Suite #100 Carrollton, TX 75006

Seeking an exciting individual to assist our clients and clients customers with request and order support. This is not a call center or inside sales position. We are a small, brand-focused center operating in a flexible, supportive, fast paced and fun-loving environment.

If you would enjoy talking with customers and providing high-levels of support this is perfect for you! Requires ability to maintain a positive attitude under varied circumstances and an overriding desire to deliver exceptional customer service. Acts as a liaison between our clients and internal teams.

Position Summary:

We are currently looking for a Client Services Representative who will mainly provide administrative support to our clients and clients customers.

Functions and Daily Duties:

• Receive orders, provide the order information and freight quotations to clients
• Respond promptly to customers inquiries - address customer questions and concerns
• Learn and operate within 3PL Central, our Warehouse Management System to track orders, manage inventory, solve problems, and provide key data to clients
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Other customer service duties as assigned

Qualifications:

• Excellent verbal and written customer service and communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Applying problem solving techniques and project management methods to maintain strong client relationships.
• Ability to communicate with customers, staff, supervisor, other department managers and company employees in a clear and concise manner.
• Resolve problems in a timely manner, gather and analyze information, and develop solutions.
• Manage customer situations, respond promptly to customer needs and meet SLA commitments.
• Present business and financial implications of options.
• Ability to have difficult conversations regarding overcoming obstacles.
• Positive attitude, professional demeanor, strong work ethic and high energy level.
• Proficient in Microsoft Office products, Excel, Outlook and Word.
• Ability to multi-task and manage time effectively.
• At least two years related experience in customer service and administrative support.
• Must be able to pass logic test and Background Check

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dallas-Fort Worth, TX 75006: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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