Job description

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Position Summary

The Client Success Manager is responsible for ensuring that The Key delivers a quality care experience to our clients and that the client care plans for each client are continuously kept up to date by in-person or virtual reassessment and reports. This may include physical, emotional, and social well-being for our clients, often creating life-enriching opportunities and allowing as much independence as possible to be retained.

The Client Success Manager is responsible to ensure we are the provider of choice. This position should partner with community resources and referral partners, always ensuring our reputation of quality care is maintained.

The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and the larger community. This position can support multiple locations.

Minimum Qualifications Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university preferred Excellent customer service and conflict resolution skills. Computer proficiency and ability to document timely and accurate notes in systems related to client visits. Current driver’s license and proof of insurance. Preferred 5 years experience in health care, elder care, social work, or related industry preferred.

Benefits for full time employees Medical/Dental/Vision Insurance Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program Flexible PTO Plan Pet Insurance TheKey recommends all internal corporate and field office employees to be fully vaccinated.

If you are subject to a state/local vaccine and/or booster mandate, you will be required as a condition of employment to present proof of vaccination or subject to applicable law concerning exemptions/accommodations.

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law

Job Type: Full-time

Pay: $70,000.00 - $76,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
If you are subject to a state/local vaccine and/or booster mandate, you will be required as a condition of employment to present proof of vaccination or subject to applicable law concerning exemptions/accommodations.

Ability to commute/relocate:

• St. Louis, MO 63141: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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