Job description

Collection Associate Responsibilities:

• Collaborating on debt collection strategies with other departments.
• Enacting debt recovery plans that adhere to the FDCPA.
• Contacting debtors by telephone to negotiate debt recovery.
• Preventing recurring delinquency by negotiating manageable debt payment plans.
• Negotiating settlements to recover a maximum percentage of outstanding debt.
• Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
• Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
• Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
• Purging records where debts have been satisfied.

Collection Associate Requirements:

• Debt collection certification or training in a similar role preferred.
• A minimum of 2 years experience in a sales or customer service role.
• Previous experience in debt collection will be advantageous.
• Proficiency in debt collection software, such as Collect! and ezyCollect.
• Advanced knowledge of the FDCPA.
• Extensive experience in developing and enacting debt recovery strategies.
• Experience in locating defaulters by searching publicly available documents and databases.
• Exceptional ability to negotiate debt recovery with debtors.
• Ability to perform debt collection in collaboration with other stakeholders.
• Excellent recordkeeping and interpersonal skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Murfreesboro, TN 37129: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in the construction industry?
• Why do you feel you would be a good fit for this role at SRM Concrete?

Experience:

• Collection: 1 year (Preferred)

Work Location: One location

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