Job description

We are a premier advertising and consulting firm based in Orlando, Florida. We specialize in creating community outreach and engagement strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. This demands a special kind of Community Outreach Ambassador - one who takes the time to listen, understand, and establish trust with their customers.

The Community Outreach Ambassador is the direct point of contact between local community members and clients, and is required to work in-person at our office in Orlando. This position's main objective is to provide unwavering support to the customer, answer enrollment questions, offer service support, and increase community outreach and engagement efforts through local events and outreach campaigns.

What Will You Be Doing:

• Meet with local community members regularly and deliver presentations to increase engagement and enrollment in our clients' product and services line
• Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
• Accurately notate, complete, and file product order forms using an intense level of discretion while working with confidential information
• Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and enrollment changes

What Skills You Will Need:

• 1-2 years of customer service experience, preferably in a retail or hospitality environment
• Timely and dependable; You possess a reputation as always being on time and prepared
• Technologically savvy - You are comfortable working with new apps, software and can easily navigate through a tablet
• Confidence in your ability to overcome challenges and achieve personal and professional goals
• Excellent communication and interpersonal skills
• Professional appearance and conduct
• Must be comfortable working in a fast-paced, high energy environment where creativity, proactivity, and teamwork are essential

Job Type: Full-time

Pay: $45,000.00 - $53,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

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