Job description

The Consumer Lending Department is seeking an experienced, career minded, results driven individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and communities. The Lending Center Team is a group of experienced lenders that work remotely to provide members with consultative support and lending solutions through video conference, web and telephone (inbound and outbound) delivery channels. Key attributes for success in this position include:

• An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
• Naturally competitive and open to coaching, continual professional development, receiving and providing feedback and willingness to challenge comfort zones;
• Outside the box thinker when presenting meaningful and personalized solutions;
• Excitement for the opportunity to improve the lives of our members, local businesses, and our communities deepening member loyalty and mutual value relationships;
• Commitment to creating a “WOW” experience for every member;
• The ability to excel in a self-regulated and fast paced work environment; and
• A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting edge technology.

Job Responsibilities:

• The ideal individual will perform job duties proficiently in a telecommuting capacity, and through a highly consultative sales approach to ensure quality of service through video conferencing;
• Promotes and expands relationships through the hearts of our members;
• Proficiently explains different products, counsels members regarding the product that best suits their needs; and quotes scenarios;
• Utilizes account or loan applications, credit bureau reports and conversations to identify opportunities to refinance loans or bring over additional accounts held by other institutions;
• Effectively identifies, recommends, and/or negotiates alternative lending solutions;
• Recognizes and refers members to other teams for additional support such as financial planning advice, mortgage referrals, late loan payments or real estate needs;
• Interprets, negotiates, and processes conditions set by Underwriting in order to meet closing and funding timelines;
• Completes required documentation for borrowers, reviews loan information for accuracy, submits loans for final approval and prepares files for closing;
• Schedules closings with related parties including members, Internal Owners of the Member Relations and Lending teams as necessary;
• Records loan information in the appropriate system, reviews loan applications, signed closing packets and documentation ensuring completeness, accuracy and compliance and;
• Explains reasons for loan denial and explores options for members when loans are denied.

Job Type: Full-time

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