Job description

Position Description

Southern Nevada Adult Mental Health Services (SNAMHS) is hiring for Consumer Services Assistant 2.

Consumer Services Assistants assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.

Incumbents will provide frontline reception and support as needed for the clinic as a back-up to administrative assistants, monitoring the waiting room for safety and cleanliness. Incumbents will complete orientations with new clients. Incumbents will complete annual file paperwork updates as needed with clients. The position will provide peer support and Clubhouse activities to clients; assist clients in completing intake and orientation forms; provide basic clarification of agency processes, client rights, and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; conduct peer-to-peer recovery group sessions; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and prepare progress notes.

Minimum Qualifications

Ability to read and write standard business correspondence and one year of mental health consumer advocacy experience, six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress, providing client perspective to service providers, and providing peer support such as assisting clients to present complaints and resolve problems, complete forms, and adjust to changes in levels of care; OR six months experience as a Consumer Services Assistant I in Nevada State service; OR an equivalent combination of education and experience.

Job Type: Full-time

Pay: $28,292.40 - $40,340.16 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
This position requires vaccination against COVID-19.
Mask is required at the facility.

Work Location: In person

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