Job description
Ashfield Engage is seeking a data analyst who will support the business by delivering analytics solutions and generating strategic operational insights from a variety of data sources.
The role’s purpose is to be the subject matter expert in ensuring operational excellence through custom analytic solutions.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
What will you be doing?
- The data analyst will split their time between two main areas of focus. Program analytics focused on day to day call center operational analysis as well as high level program analytics supporting overall business goal through generation of strategic insights.
- To design and/or manage team business plans, KPI’s, employee development plans, monthly reports and various client requests as scoped in the SOW.
- Supporting call center program optimization by creating accessible visualizations, identifying trends and correlations between key operational metrics such as staffing levels and inbound call volume.
- To take accountability for tracking of key metrics including:
- Attendance Trackers
- Call Volume Forecasts
- Expense Analysis Trackers
- Partake in report writing to interpret and explain insights from call center, quality assurance, and operational datasets
- Support other analytical needs across the business by meeting with internal stakeholders, gathering requirements, designing and executing analyses to provide strategic insights, and presenting those findings.
- Take greater ownership of methodology development and communication with stakeholders as they become more comfortable with the existing work and business needs. All analytical projects will be developed with an eye towards future standardization and automation.
What do you need for this position?
- Bachelor’s degree: data science preferred
- 1.5+ years in call center analytics & 1+ years focused on operational/workforce management
- Ability to structure and solve problems with analytics
- Experience in the healthcare or pharmaceutical space
- Ability to query databases using SQL
- Strong Microsoft suite experience Excel, PowerBI, Powerpoint, etc
- Strong written and verbal communication skills
- Presentation and presentation development skills
- Experience in the patient services / market access space
- Experience or interest in Natural Language Processing
- Basic database management and setup skills
About Ashfield Engage
Ashfield Engage, part of Inizio, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield Engage, visit us at:
To learn more about Ashfield Engage, visit us at:
https://ashfieldengage.com/
Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
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