Job description
WHO YOU ARE
An enthusiastic, hard-working individual who is passionate about expanding convenient access to cannabis to everyone who wants it. You're inspired by the challenges of an industry that is rapidly and constantly evolving, and excited by the prospect of utilizing cutting-edge technology, creativity, and teamwork to meet those challenges.
Most of all: You're a big believer that cannabis can help improve peoples' lives and want to share its benefits with as many people as possible.
We are looking for our next Superstar to join our team! The Courier Success Specialist will act as a liaison, respond and resolve Courier queries, recommend solutions and coach Couriers through processes, compliance, features and functionalities.
This is a part-time (28 hours per week) on-site role. The role requires the person to be on-site on Thursdays from 2pm - 6pm, and Fridays through Sunday from 10am - 6pm.
The ideal candidate is genuinely happy to help Couriers and have the following qualities:
Be a coach
Data-driven
Strong problem solving skills
Effective communication skills
Strong active listening skills
Responsibilities:
Keep up with data trends and make data-driven decisions
Coach and mentor couriers to be efficient, professional and embody the Emjay mindset
Enforce Courier policies and DCC compliance guidelines
Address coverage needs and live coverage issues
Point person for all Courier queries and courier incidents
Analyze and offer solutions to improve management of common requests while optimizing the courier's overall support experience.
Requirements:
Experience in logistics/cannabis delivery operations extremely preferred
Basic labor law knowledge
Salesforce expertise
Google Workspace proficiency
- Looker proficiency
Salary Range:
The candidate will be hired in at $18.50, in a part-time basis (28 hours per week)
- The salary range for this role is $18.50 - $23.00
WHO WE ARE
The Emjay team is made up of hard-working, innovative, collaborative, and creative individuals who are passionate about expanding access to cannabis and are committed to building a more equitable cannabis industry as legalization efforts move forward.
We're looking for disciplined cannabis enthusiasts with big ideas and forward-thinking mindsets to help us build the best-of-the-best white-glove delivery service in a highly competitive, constantly evolving market.
If working with cutting-edge technology to share the benefits of cannabis with as many people as possible and being a part of a fun, professional, knowledgeable team sounds like your thing, we want to hear from you!
Founded in 2019, Emjay delivers in two locations (Los Angeles and San Diego) with plans on expansion!
BENEFITS
At Emjay, you'll receive:
- Excellent health coverage for you and your family (Full-Time Employees only)
- Generous paid time off
- Holiday pay at 1.5x (Hourly staff only)
- Employee discount on our products
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