These positions will join the Heritage’s Crisis Call Center to provide support, engagement, and linkage to individuals experiencing a mental health and/or substance use crisis in Macon or DeWitt County.

Responsibilities Include:

• Telephone and virtual contact with individuals seeking mental health and substance use support and/or treatment via the crisis line
• Provide support and individual interventions to callers experiencing depression, anxiety, mood instability, and/or psychosis in a supportive and caring manner
• Providing support and individual interventions to individuals who are experiencing withdrawal from alcohol or other substances
• Provide support and skill-building to individuals experiencing a mental health or substance use crisis
• Provide support to individuals calling the crisis hotline by providing active listening, support, and referral and linkage when indicated
• Triages calls from referral sources and dispatches the mobile crisis response team
• Participate in a team-based approach to providing treatment including collaboration with case managers, counselors, nursing, clinical leaders, and other partners invested in the individual’s recovery
• Communicate and collaborate with providers to coordinate treatment including counselors, engagement staff, nursing, and clinical leaders
• Attend all required supervisions and trainings required within the role and position

Knowledge, Skills, and Ability:

• Ability to engage individuals when they are asking for help and decrease barriers to accessing support, resources, and/or treatment
• Knowledge of community resources including psychiatric, substance use, medical, domestic violence, shelters, and/or other community services
• Qualities include warm, compassionate, patient, calm in crisis situations, nonjudgmental, and ability to adapt/respond to each unique caller
• Ability to multi-task, prioritize, and manage time effectively
• Open to continued growth and development
• Ability to navigate electronic health record

Education and Experience:

Ideal candidates will have education and experience working with individuals with a mental health and substance use diagnoses. Previous experience providing crisis and case management is highly desired. The position requires the minimum education, experience, and/or training:

• A bachelor’s degree in counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field
• A recovery support specialist (CRSS, CPRS)
• A family partnership professional certificate (CFPP)
• A high school diploma or GED with 5 years’ supervised clinical experience in mental health or human services (Mental Health Professional or MHP)

Heritage offers the following benefits with this position:

Generous vacation, sick and personal leave

Paid holidays

Continuing Education Opportunities

Tuition Assistance Program

Health Club/Fitness Reimbursement

Employee Assistance Program

Agency provided life insurance and short-term disability policies

Retirement plan (403(b))

Optional insurance benefits, including health, dental, vision and additional life insurance (health insurance benefit includes substantial agency contribution towards the cost)

Direct deposit of payroll check