Crumbl Store Manager

Planning and Visioning

• Planning
• Being “on top of details” and meticulous
• Able to organize the job set effectively rather than being obsessed with formal structures
• Effective in securing adequate resources for doing the day-to-day work

Staffing and Supporting

• Good at promoting teamwork and communication
• Securing the right level of staff resources, protecting and developing those resources
• Crumbl managers are comfortable working in performance and target driven environments

Leadership Characteristics

• While not visionary, Crumbl managers see the “big picture” with their feet firmly on the ground and focused on operational realities
• They are champions of constructive change and enthusiastic about performance improvement
• They foster good relations with franchise owners - often as a means of ensuring their service gets the resources it needs
• They support their teams energetically – primarily through training and planning to prepare for change.

Manager Responsibilities

• Delegating responsibilities and supervising business operations.
• Maintaining knowledge and skills for baker and driver positions and fills in as necessary
• Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

Manager Requirements

• Previous experience managing others required
• High School Diploma, preferred
• Strong understanding of business management, financial, and leadership principles
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Time and project management skills
• Ability to analyze processes and information, identify problems and trends, and develop practical solutions and strategies
• Commitment to providing exceptional service to customers and support to staff members