Job description

Why Buckhorn?
Buckhorn, a Myers Industries Company, is a recognized leading manufacturer of reusable packaging solutions for our customers in the automotive, manufacturing, distribution, bakery, agriculture, and food processing industries. Through customer-driven innovation and our culture of continuous improvement, Buckhorn designs products that protect the world’s best brands, improve workflow, reduce operating costs, and increase profitability for our customers. Every Buckhorn employee is empowered to contribute, innovate, and share in our customer successes.

Your Mission

Are you passionate about providing exceptional customer service? Is communication one of your strongest skills? Do you enjoy collaborating with others to achieve a common goal? Are you the “go-to person” at work or in your community? Would your friends and family describe you as resourceful and motivated to challenge yourself and others to deliver the best outcomes?

At Buckhorn, we believe in consistently delivering a best-in-class customer experience through collaboration, outstanding service, and exceeding customer expectations. Your role is an integral part of our team, as you will be the primary inside contact for a select group of our customers.

Your Objectives

• Deliver an excellent customer experience with every interaction.
• Process orders quickly and with accuracy.
• Proactively communicate status to customers throughout the order cycle.
• Collaborate daily with sales and operations teams to meet or exceed customer expectations.

The Value You Deliver

• Customer Intimacy: Approach all interactions with a “Customer First” mindset. Build strong relationships with customers and consistently identify opportunities to exceed expectations.
• Bias for Action: Anticipate, investigate, and resolve any gaps before it impacts the customer.
• Analytical and Results-Oriented: Analyze data, apply reasoning skills, and effectively present information to solve problems independently.
• Structured and Organized: Ensure quick resolution of inquiries through deployment of strong organizational and multi-tasking skills.
• Transparency and Integrity: Communicate openly and always prioritize creating successful outcomes for our customers and our business.
• Flexible and Exploratory: Seek new opportunities and change through desire to learn. Dedicate yourself to continuous improvement of all processes that affect our customers.
• Humble and Team-Oriented: Develop and nurture strong relationships while collaborating with customers and all functional departments. Your personal accountability and pride for always delivering the best will engage others and cultivate successful outcomes for our customers.

The Skills You Bring

• Bachelor’s Degree Preferred
• Five + years of Customer Service experience
• PC proficiency, including advanced capabilities in Excel, PowerPoint & Outlook
• Experience using Sequel Viewpoint to gather and synthesize data
• Ability to balance working independently and influence others to achieve improved outcomes
• Advanced communication skills to read, analyze, and interpret data and write business correspondence in a professional manner

Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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