Job description

For more than 35 years, I2S, has been providing on-site pipettes/equipment repair and calibration services to Universities, Hospitals and Pharmaceutical companies across the US. I2S, is seeking qualified applicants for customer service position based in our Indianapolis IN office. The candidate’s responsibilities will include answering the telephone, calling customers for payments, scheduling service appointment and provide customer support for our field service technicians. Candidates should be sharp, mature, down to earth, fun, good communicators, high energy, have a ‘sense of urgency’, and excitement. Great interpersonal skills, and strong facility with technical and quantitative analysis tools. Applicants with an interest or understanding of maintaining and assuring customer’s satisfaction.

Character:

• personable, friendly, and down to earth manner;
• sharp, thoughtful approach; strong work ethic;
• integrity and conscientiousness;
• ability and flexibility to ‘scale’ with the company;
• innovative and creative thinker.

Skills:

• outstanding communications skills without a ‘salesy’ approach;
• demonstrated ability to work thoughtfully with clients;
• independent worker with great teamwork attitude;
• self-confidence and poised approach with clients and other outside groups.

Experience:

• 1-2 years’ experience in customer service
• minimum high school or 2 years’ degree;'

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN 46241: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

Work Location: One location

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