Job description

Job Title: Operations Support III
location: Santa Rosa, CA 95403
Duration: 8+ Months

Implementation Specialist

Job Responsibilities

• Assist customers through implementation deliverables and provide application/product configuration throughout the product lifecycle
• Conduct presentations, product demonstrations and educational sessions
• Become a subject matter expert on the software, implementation methodology, processes and business operations
• Engage team members and leadership in troubleshooting customer issues
• Collaborate with multiple teams across business, including sales, customer service, and IT
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality
• Provide complete and concise internal reporting for all engagements
• Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer needs
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership; daily interactions with assigned customers
• Provide customer feedback to the product development team

Qualification and Education

• Bachelor's degree or equivalent experience in customer facing roles with demonstrated competence
• 2-5 years working experience
• Eager for challenges that explore your full potential and want to develop market leading skills that will accelerate your career growth and progression
• Highly organized and have the ability to manage multiple projects
• Passionate about continuously learning new technologies and skills
• Strong interpersonal skills with a proven ability to effectively engage customer, along with the ability to handle crucial conversations and manage conflict resolution
• Ability to effectively prioritize workload and tasks to meet deadlines
• Time management skills
• Ability to be creative and innovative
• Flexible, and easily able to adapt to change

Job Types: Contract, Temporary

Salary: $21.00 - $24.25 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Santa Rosa, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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