Job description

CUSTOMER SERVICE / CALL CENTER REPRESENTATIVE

** POTENTIAL EARNINGS: $36,000 - $80,000 PER YEAR

Ingram Park Chrysler is currently taking interviews for a Customer Service / Call Center Representative (Sales Coordinator). Our Representatives will assist customers when visiting our dealership and will represent our dealership in a professional, friendly, and helpful manner as they are often the first contact for our customers at Ingram Park Chrysler. While in training, there will be a $2,500.00 per month guarantee for 60 days.

WORK SCHEDULE

• Monday - Saturday (Different Shifts)

PAY PLAN

• Salary, Commission, Plus Bonuses Available

RESPONSIBILITIES

• Receive incoming internet leads, phone calls, and online chats from customers.
• Appointment Setter
• Follow up with all customers to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Follow scripts for incoming phone calls, internet requests, and emails (training will be provided).
• Be able to work as a team player.
• Answer phones with the best quality greeting.
• Handle customer concerns with integrity, poise, take (or refer) a complaining customer to the appropriate individual for resolution.
• Be able to use the many different technology tools effectively and efficiently.

QUALIFICATIONS

• Must be well spoken and able to speak and write proper grammar and punctuation.
• Be able to navigate the Internet with no issues.
• Be experienced in sales and customer service.
• Have a positive attitude and desire to exceed.
• Have the ability to multi-task.
• Must be able to work scheduled hours.
• Follow processes and scripts (training provided).
• Be able to represent Ingram Park Auto Group with the highest level of customer service and professionalism.

BENEFITS

• Health Insurance with Employer Contribution
• 401(K) with Employer Contribution
• Christmas Savings Program with Employer Contribution
• Paid Vacation
• Employee Discounts
• Paid Time Off
• Referral Program
• EOE

EXPERIENCE

• Automotive - 1 Year Preferred
• Call Center or Similar - 1 Year Preferred (Training Available)

All applicants must pass pre-employment testing to include: background checks, motor vehicle record, and drug screening in order to qualify for employment.

Please respond to this ad to apply or see Mike Smith, BDC Director, 7000 N.W. Loop 410, San Antonio, TX 78230.

Work Remotely

• No

Job Type: Full-time

Work Location: In person

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