Job description

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within a timely manner
• Log detailed notes into company software as they are completed
• Make daily inbound and outbound calls
• Provide customers with updates when needed
• Update and maintain electronic customer records including contact details, issues, and resolutions
• Update billing information
• Analyze progress and set goals to improve customer satisfaction
• Participate in regular staff meetings, trainings, and report on any customer issues
• Assist team members when needed
• Resolve complaints and customer problems in an efficient and friendly manner

Job Skills & Qualifications

Required:

• Ability to work in office (this is not a remote position)
• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to detail
• Strong interpersonal skills
• Strong organizational skills
• Computer proficiency
• Problem-solving ability
• Ability to resolve conflict and de-escalate customer issues
• Ability to multi-task and meet deadlines
• Bilingual (Spanish)

Preferred

• Previous customer service experience
• Sales experience

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Libertyville, IL 60048: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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