Job description

Job Summary: The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

• Interacts with customers via telephone, email, and online chat to provide support and information on products or services.

• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to appropriate staff.

• Collects and enters customer information.

• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Compose and send out customer Thank-You cards.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.

• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Grand Rapids, MI 49548: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.