Job description
What we offer
You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.
The primary responsibility for this role is to manage customer orders from receipt to shipment and invoicing. This includes communicating the needs of our customers internally to business unit management, production, and logistics.
Click on the link to learn more about Evonik from our employees:
https://careers.evonik.com/en/about/meet-the-team/
RESPONSIBILITIES
- Provide Customer Service - Accepting and amending all orders. Maintenance of databases including successfully entering orders in SAP. Daily review of open order report to ensure customer requirements, deliveries and specifications are met. Customer relations including problem resolution by phone or in person and new customer processing. Enter any related customer complaints into SAP.
- Provide backup to other customer service representatives for vacation and/or sick time coverage.
- Additional duties, if assigned, can include creation of credit and debit memos, and invoice processing.
- General Administrative Support - maintain customer files. Assist sales and marketing with business data as required.
- Participate in department workgroups as assigned to help improve customer service processes and interactions with other departments.
- Provide assistance in training new CSRs.
REQUIREMENTS
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Education: High School Diploma or equivalent and 2-3 years experience and/or training in related area; or Associates Degree or Training Certification in related area plus 1-2 years experience.
Related Experience: Experience in the field or in a related area, preferably in the customer service business area. Familiar with standard concepts, practices, and procedures within this field. Works from established guidelines and procedures under general supervision.Special Training or Competence: Understanding logistics/Operations and impact of fulfilling customer's order. Must have high level of interpersonal skills. Must have strong negotiation skills, problem solving skills, demonstrated oral and written communication skills; demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment, ability to work independently and as a team member.Equipment Skills: Knowledge of printers, faxes and general office equipment necessary.Software Skills: Knowledge of and/or the ability to learn a variety of computer software applications in word processing, database, and presentation software (MS Word, Excel, Access, PowerPoint); SAP preferred.
Your Application
To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at
https://careers.evonik.com
Company is
Evonik Corporation
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