Job description

General Description

• Jessup & Associates, Inc., a Sales and Marketing Firm located in Knoxville, Tennessee, is seeking a seasoned Customer Service Representative to represent the iconic Case® Knife Brand.

Company Description

• Jessup & Associates, Inc. offers what few other companies can – we represent an iconic American brand that has withstood the test of time. Our company has an energetic team who is charged with purpose driven work in a positive environment. We are looking for a likeminded individual who possesses the same level of motivation, commitment, and desire for mutual success as we work to service and grow the nation’s top online and brick and mortar businesses with our product line.

Responsibilities

• Responsible for acting as a liaison between the company and its customer base.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Proactively work to grow dealer and distributor accounts by progressive phone / email programs and campaigns.
• Assist with generating orders, answering account questions and concerns, and helping with other customer service related inquiries.

Education and Experience

• Bachelor’s Degree or any equivalent combination of training and experience.
• Four years of experience desired in Customer Service.

Knowledge, Abilities, and Skills

• Candidate must have excellent communication skills, both verbal and written.
• Candidate must be proactive, have a good attitude, and be a team player.
• Candidate must have a strong work ethic and proven ability to consistently and positively deliver quality work and ideas in a high-paced and dynamic work environment.
• Candidate must have integrity, be loyal and trustworthy, and use discretion.
• Candidate must be organized with strong people skills.
• Candidate must be able to multi-task.
• Candidate must be able to make good, consistent, fair decisions and diffuse problems.
• Candidate must be proficient in Microsoft Word, Access, Excel, and Outlook.
• Candidate must be able to learn to use Salesforce, the company’s CRM system.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.