Job description

Operating in Tampa since 2017, Link Management is full service Marketing and Management Company that is innovating and reforming how direct marketing and branding is delivered. We bring integrity and dedicated personnel to ensure our clients receive the desired results they are searching for, no matter how small or large the ask. We have quickly become one of the highest volume consumer engagement teams in the Tampa market, and is continually expanding our areas of focus including operations in other, local, cities and industries.

We place high value on the level of care and dedication we deliver to our clients as well as our team:

• Positivity (A great attitude and can-do approach to all challenges)
• Student Mentality (An always learning approach to trends, industries and leadership)
• Commitment (Ownership of work and a continuous drive to execute)

Join our team and make an impact on our company, our fortune 500 clients and your own personal growth and development. We are currently looking for a Customer Service Representative.

Position Overview:

This role is a client and team-centric position that focuses on the everyday success of our client's education strategies and point of contact engagement. In this role, you will work answer customer’(s) questions, inquiries and help provide correct and adequate information.

Every day you will:

• Become a knowledgeable spokesperson for our clients' purpose.
• Maintain a high net promoter score.
• Monitor daily workflows to ensure team members are meeting performance goals, following standard policies and procedures.
• Collaborate with team members
• Energetically reach out and engage event attendees at local events either outdoors or indoors
• Maintain a courteous and understanding manner with each customer

Ideal Candidate will possess:

· Strong communication and time management skills

· Ability to motivate themselves and others to meet targets and metrics

· Must have poise and patients when dealing with customers and clients

· 1+ years in customer service.

· Experience in working with a team in a fast paced environment

· A winning mentality and unwavering positive attitude

This role is based out of our Tampa, FL location and is a full time position.

Why work at Link Management?

Link Management is an internal promotions organization and does not reward team members on seniority but rather performance. We are constantly pushing the boundaries on our service platforms and are always looking for new systems to help our clients and business grow. We always focus on the growth and development of each employee to ensure our team is consistently getting stronger, more talented and better suited to handle new expansion.
This is a place where goals and expectations are extremely important but also a place where each and every team member has a voice and place in the overall growth of our organization.

Job Type: Full-time

Pay: $15.00 - $37.50 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Tampa, FL 33605: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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