Customer Service Representative Job Description:

The Customer Service Representative will be handling day-to-day administrative and clerical functions. This person will ensure that we are providing world class customer service and support.

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General Responsibilities:

• Provide overall support for the office and field force in order to meet the needs of the business.

• Keeping local office management and corporate call center management informed of any sudden emergencies or issues in the field which could negatively impact the customer, technician or Satellites Unlimited.

• Informing techs if there are any changes in route

• Handling Retail Sales from internal referrals.

• Create a culture and environment via Google Chat, email, and etc. that aligns with SUI’s Core Values.

• STRONG Customer Focus

• Managing the daily route sheets to ensure all customer orders are assigned to a technician.

• Monitoring route sheets to ensure all technicians are staying on schedule and providing arrival status to SUI customers.

• Keeping all reporting up to date.

• Providing completion/status updates throughout the day.

• Making pre and post calls to customers and assisting with scheduling future customer work orders

• Communicating with customers in order to address questions, concerns or special requests for service/equipment

Technology Level:

Experienced in using Microsoft Office and Google Documents platforms. The ideal candidate will have above average computer skills and be proficient in basic computer functions/navigation. This person should also have excellent typing skills, a general knowledge of working with and creating Excel spreadsheets.

Environment:

Inside (climate controlled) and desk work and minimal physical lifting.

Physical Requirements:

Must be able to work sitting at a desk for extended amounts of time. There is minimal physical lifting in this position.

Communication and/or interactions required (other employees or non-employees):

This position demands someone with a great deal of patience, customer care and an exceptionally positive attitude; someone who will work well with all team members including the local office, call center and Corporate Headquarters.

Education/Expertise/Special Skills/Abilities Required:

Customer Service skills and the ability to multi-task in a fast-paced environment while demonstrating strong time management skills are a must.

Ideal behavioral characteristics/personality:

The ideal candidate must live our SUI Core Values: Integrity, Accountability, Commitment to our Team, Customer Focus, Being the Lead Dog, and Adaptability. This person should also be a proactive problem solver with sound judgment; well-organized, conscientious, and able to work a flexible schedule to meet the needs of the business.

Schedule:

The typical shift is 7:00 am – 4:00 pm with rotating weekends.

What we have to offer:

Competitive base salary and ability to earn commission

Medical, Prescription Drug, Dental & Vision Insurance

Short-Term and Long-Term Disability & Life Insurance

Paid Time Off (PTO) & Holidays

Career Growth Opportunities

401(k) Retirement Savings Plan

ESOP (Employee Stock Ownership Program)

#LeadDog