Job description

Job Description (Please provide summary of the position): As a Customer Service Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.

Responsibilities:

a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call.

b) Make outbound calls (if required) to confirm changes, if needed

c) Submit changes on existing policies in system

d) Set up a reminder and follow up with customer on timely manner

Qualifications: (Please list all required qualifications)

a) High School Diploma or GED equivalent,

b) 0 – 6 months of customer service experience

Questions for Internal and Total Rewards:

1) Total years of experience required for position: 0 – 6 months of customer service experience

2) Relevant years of experience: Same as above

3) Location for the position: (City, State) Cincinnati, Ohio

4) Will this position have any employees reporting into them? If yes, please provide the type of roles reporting into the candidate No

5) Who will this position report in to? (Supervisor Name, Emp #, Job Title)

6) Will this role have a revenue responsibility? If so what is the target $M per annual? N/A

7) What is your recommendation on the grade for this position? BPO 1

8) Are there any other notable facts about this role that may be helpful in measuring the criticality? No

Job Type: Full-time

Salary: $32,000.00 - $38,000.00 per year

Schedule:

• Day shift

COVID-19 considerations:
Should be fully vaccinated candidates only.

Ability to commute/relocate:

• Cincinnati, OH 45246: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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