Job description

***Come inside bank to request application.***

Job Overview: Customer service representatives help customers with questions or complaints, give customers information about products and services, open accounts, and attempt to make the customer’s visit a pleasant, one-stop experience.

Specific job duties include but not limited to:

• Customer service, in person & via telephone
• Open new accounts
• Assist in safe deposit box entries
• Check daily reports
• Help with receptionist duties (lobby desk)
• Modify addresses as needed for returned mail
• Balance Federal Reserve
• Initiate stop payments
• Draft setup
• Money transfers
• Request & transfer IRA funds, calculate partial/ close-out IRA's
• Issue counter checks & deposit tickets
• Garnishments - reproduction of docs, levies & garnishments
• Assist customers with accounts
• Balance ATM
• Order debit cards
• Initiate & receive wire transfers, domestic & international
• Account verifications
• Mail duties
• Other duties as needed & required by bank

Qualifications:

• Knowledge of financial institution products & services
• Education: High school diploma or equivalencey is required
• Experience: A minimum of two (2) years banking experience is preferred
• Technical skills are necessary including Microsoft Word & Excel
• Ability to operate bank software programs & standard office equipment
• Proficient typing skills
• Interpersonal skills necessary to relate to & emphathize with others
• Characteristics including honesty, integrity, & professionalsim
• Excellent communication skills, both written & oral
• Ability to maintain a cheerful, friendly, & courteous demeanor throughout the workday
• Ability to multi-task in a high traffic area of customer interaction & maintain a positive attitude at all times
• Team player

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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