Customer Service Representative I- Remote-Part Time
Full Time
Lawrenceville, GA
Posted
Job description
A Customer Service Representative job in Alpharetta, GA is available through Acara Solutions.
This is a Part-Time Remote CONTRACT role (Temp). The candidate will be responsible for
processing all order inquiries, processing return labels, and advising on warranty questions. Qualified
candidates will be customer-focused and possess excellent communication skills with experience in the
medical device industry or a medical environment. The candidate shall be skilled in navigating thru multiple
systems while interpreting our client's needs to resolve their issues. The pay for this position is $19.00 p/hr.
Customer Service Representative job responsibilities include:
- Answering inquiries, processing return labels, advising on warranty questions
- Receiving and making outbound customer calls
- Records customer's product quality complaints according to guidelines and SOP
- Forwarding complaints to the quality department for documentation & processing
- Ability to de-escalate customer situations to obtain first-call resolutions of issues
- Corresponding via email
- Managing customer and equipment data
- Ability to multi-task in a fast-paced environment
- Taking initiative and ownership
BASIC/REQUIRED QUALIFICATIONS
- High School Diploma or GED Required
- At least one (1) year of work experience in customer service
- Good verbal and written communication skills
- Proficient in MS Office and CRM
- World Class Customer Service
PREFERRED SKILLS
- Medical Device/Dental Implant product knowledge
- Associates degree
- 2+ years of contact center experience
- Experience with Microsoft Office, MS Teams, MS Dynamics, CRM
- Experience with SAP, Paymatrix, and Pulse
ADDITIONAL INFORMATION
Background/Drug Screenings are required- Working Hours Monday-Friday (11 am to 3 pm/ or 12 pm to 4 pm)
- This role will be Part Time REMOTE
If you are interested in this Customer Service Representative job in Alpharetta, GA then please
click APPLY NOW. For other opportunities available at Acara Solutions go to www.acarasolutions.com
If you have questions about the please contact Lanee' Davis, (949) 600-0313 davisl@acarasolutions.com
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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