Job description

About us

We are professional, customer-centric, fast-paced and our goal is to provide financial protection for our nation’s people, supporting Americans throughout all of life’s journeys..

Our work environment includes:

• Modern office setting
• Work-from-home days
• On-the-job training
• Growth opportunities

Customer Service Representatives (CSR) play a vital role delivering Social Security benefits and services to the public. Teleservice Center CSRs work in a call center environment to provide a high level of quality service to our customers on SSA’s national 800 number. You would be responsible for providing the public with information about SSA’s programs and services, obtaining information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems.

To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link below to read the qualifications for this position and other entry level positions:

https://www.ssa.gov/kc/jobs_apply.htm

Please send your resume/transcripts to: Social.Security.Bay.Area.TSC@ssa.gov

Also, email any questions to: Social.Security.Bay.Area.TSC@ssa.gov

Job Type: Full-time

Pay: $22.40 - $27.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote

Ability to commute/relocate:

• Oakland, CA 94612: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a U.S. citizen?

Work Location: Hybrid remote in Oakland, CA 94612

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