Job description

Job Description

We are seeking self-motivated customer service representatives who utilize their excellent communication skills to build and maintain our client’s book of business. We are seeking candidates with the following strong characteristics:

Outgoing
Confident
Driven
Professional
Organized

As a customer service associate, you will be responsible for order entry, billing, order tracking, product quotes & assisting the team with organic growth.

Responsibilities include :

• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy
• Maintain professional standards in customer relationships
• Professional and pleasant phone manner to service incoming and outgoing calls
• Proficiency in use of computers and software
• Excellent organizational and time management skills
• Detail-oriented work ethic
• Contribute to a positive and energetic environment that fosters creativity and growth both organically and externally.

Job Requirements

ASI/Promotional Industry knowledge preferred but not required as all new employees will be provided a customized training period that will focus on system integration.

The ideal individual will enjoy a range of order entry and administrative support responsibilities including, but not limited to:

• Accurately enter and process purchase orders in a timely manner
• Problem solve by independently researching within the database, thru email exchanges, the internet and with appropriate personnel throughout the company
• Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing
• Answer incoming calls in support of sales team, customers and vendors
• Possess the flexibility necessary to multi-task in a demanding, fast-paced environment

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• In person

Education requirements:

• High school diploma/GED preferred
• Open to applicants who do not have a college diploma

Work Remotely

• For the right candidate, it would be considered.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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