Job description

Make Your Mark
Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.

The Customer Success Manager (CSM) will manage a portfolio of clients through the lifecycle; driving adoption and outcomes leading to renewals, expansion of product offerings, and advocacy across their platform and throughout the client journey. The CSM represents their client to internal stakeholders whilst identifying opportunities to increase value for their clients.

RESPONSIBILITIES:

• Onboarding new clients and collecting asset data.
• Effectively capture client business requirements and ensure a successful, timely configuration of client portal.
• Training clients on the platform and work with clients to identify and trouble shoot issues or challenges with client platform usage.
• Act as a liaison between internal teams to ensure customer needs are being met, coordinating amongst Sales, Product and Engineering teams.
• Identify risks and drive maximum product value for clients.

• Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
• Work with internal stakeholders to support and drive successful renewals.
• Maintain client records in Salesforce.
• Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization, ensure Cymulate meeting business and security goals and objectives.
• Develop and maintain a deep understanding of client needs and drivers and align Cymulate's technology to support those needs.

QUALIFICATIONS:

• Proactive, positive, self-starter, with strong organizational skills.
• Strong empathy for clients with a can-do, problem solver attitude.
• Demonstrated ability to research and cultivate business relationships with key executives and contacts.
• High emotional intelligence and analytically inclined.
• Ability to work in a team based, collaborative environment with a passion for contributing to a first-class customer success function.
• Ability to influence internal stakeholders and drive relevant customer enhancement requests.
• Track record of working in a customer facing, cyber security environment.
• Experience in CRM systems, preferably Salesforce.
• Demonstrable competency in thinking strategically and, executing tactically while providing reliable, high level client satisfaction and retention.
• Ability to work in a fast-paced, startup environment.
• Ability to multitask and wear multiple "hats".
• Capability to communicate products and services effectively to clients and partners.
• Experience in training adult learners on cyber security technology.
• Bachelor's Degree or 5 years' experience in Computer Science or relevant field.
• Experience in SaaS environments, specifically in customer success.

Job Type: Full-time

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