Job description

Customer Success Representative

Description

This is an entry level position, ideal for a recent college graduate or someone new to the job market who wants to gain real world experience. Plenty of opportunities for advancement into different departments (purchasing, accounting, sales).

Typical Duties

Support IS Daily sales function by answering phone calls, placing orders both by phone and emails.

Process return requests, credits and answering all customer service e-mails

Handle all interaction with UPS and other carriers pertaining to delivery discrepancies, i.e. call tag request, reroute of packages, etc.

Support multiple companies’ daily customer service requests.

Answer the online Chat support for all websites.

Assist account managers with bid opportunities and other customer pricing requests.

Employee must maintain an error rate of less than 0.6% each month.

Cultivate positive relationship with customers.

Drive business to the website.

Participate and improve your understanding and maneuverability in excel, outlook and other Microsoft Office Suite formats.

Compensation

Base salary $37,500.00

Paid vacation, sick time, holidays. We also offer medical/dental, life insurance, Flex Savings Plans, Discount programs, Gym membership reimbursement, 401k, and other programs.

Monday-Friday work week

Hours will be 10 AM to 7 PM EST.

Requirements

Must be able to read, write, and speak English clearly.

Computer experience including Excel a must.

Professional sounding voice and calm demeanor required.

Demonstrated enthusiasm for and expression of our corporate values:

− Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality

− Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions

− Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Currently we are all working remotely but reporting to the office in Middletown, CT will be required in the future. We provide a full desktop technology set up for employees working in one of our offices. This includes a desktop computer, monitor(s), keyboard, mouse, and telephone. For employees working remotely or exercising partial remote flexibility under a hybrid program, we do not provide portable IT equipment at this time. We ask that you use your own personal laptop computer when working remotely. Our IT team will install all necessary computer softwear on your device for you to complete your required work remotely, including virtual access to our systems and an internet-based telephone system.

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you are interested in applying for the role please submit your resume including dates of employment .

Job Type: Full-time

Pay: From $37,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Middletown, CT 06457: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.