Job description
Passionate about indoor plants? Interested in combining your talent with caring and growing tropical plants with your skills in customer service? Léon & George is the premium e-commerce brand for indoor and outdoor plants. We're looking for a part-time specialist to join our Customer Experience team, with a focus on supporting our customers in keeping their plants alive and thriving.
Candidates must have hands-on experience with common indoor plant varieties. A horticultural background or at least 1 year of experience working at a plant shop is preferred.
Responsibilities:
- Provide excellent plant care support for Léon & George customers through thoughtful, hands-on interactions, that educate and build customer confidence in caring for living plants.
- Diagnose and provide solutions for issues related to plant ailments, insects, repotting, encouraging new growth and other common and obscure issues as they arise
- Communicate with customers via email, phone, SMS or video chat to respond to plant care questions and ailments
- Advise customers on selecting plants and plant care products
- Monitor and resolve ticket queue in a timely manner
- Collaborate with customer experience team members on resolving issues and improving our overall service
Requirements:
- Expert knowledge in caring for and growing indoor plant varieties, Master Gardener or Horticultural Certification preferred
- Excellent English grammar, written and verbal communication skills
- 1+ years in Customer Service, help desk or call center experience
- Tech savvy, comfortable with a computer and cloud applications (Google Business Suite, Video Apps, Customer Service Apps)
- Must be detail-oriented, able to work quickly, prioritize tasks and stay calm under pressure
- Must be based in the US
Schedule:
- Part-time starting at 20 hours/week
- Must have availability Monday to Friday
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
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