Customer Support Onboarding Specialist (Part-Time)

WHAT WE SEEK

We're committed to transforming the classroom, putting better learning within reach for both teachers and students. Our Customer Support Onboarding Specialists play a significant role in customer satisfaction and student achievement.by helping teachers, administrators, students and parents throughout the country use our game-changing educational materials. We are looking for specialists who can assist our school partners with technical integrations.

WHAT YOUR DAY WILL LOOK LIKE

• Communicate with district technical staff to gather integration requirements.
• Work with district partners to configure roster integration via Clever, Classlink and other services.
• Assist with setup tasks related to roster integration, such as template classes, status tracking and quality assurance.
• Answer, research, and resolve first and second level customer issues related to integrations.
• Project work to provide for continuous improvement to the roster integration process
• Assist in documenting and testing new integration options.

WHAT SHOULD BE IN YOUR BACKPACK

• Strong verbal and written communication skills are required.
• Technical support, software testing or technical writing experience.
• Excellent problem solving skills, patience and a friendly demeanor.
• Additional consideration will be given for previous customer service experience, familiarity with educational software, or a background in education.

WHAT GIVES US PURPOSE

Carnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions. With the highest quality, research-based offerings for K-12 math, literacy, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike. At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.

Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team. This is where you come in! Are you ready to do the best work of your career and shape the future of learning?

WHAT WE PROVIDE

• Named a Pittsburgh Top Workplace five years in a row

• 401k with company match

• Employee assistance program

• Generous time off and holidays

• Variable compensation opportunities

• Business casual work environment

• Mission-driven culture

• Flexible working hours, leveraging remote capabilities

WHAT WE BELIEVE

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.